Contact our team
Support is here to help with account questions, verification and withdrawal queries, technical issues, or general feedback. Our team can guide you through deposits, bonus activation, responsible gambling tools, and mobile access. Contact us any time for quick assistance with login problems, document uploads, payment checks, or promotion clarifications. We offer responsive service through email, live chat and phone so you can get back to play or settle an account matter without delay. Support staff are available in English across channels.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat and email. Available 24/7. Phone hours vary by region. |
| General enquiries | [email protected] response within 48 hours; urgent queries handled sooner. |
| Affiliate enquiries | [email protected] partnership team |
| Phone | +1 416 293 8471 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID, and any relevant attachments. Providing these details up front helps us resolve your request faster and avoids unnecessary delays in processing.
Submit your enquiry
Response Time
Need help? Our support team aims to respond to most inquiries within one business day. For straightforward issues you'll typically get a quick reply; more complex requests - such as account investigations or document checks - can take longer depending on their nature. We’ll keep you updated by email or live chat while we resolve your case.
Feedback
We value your feedback. Share any suggestions, ideas, or issues to improve our games, payments, or site features. Every message is reviewed carefully and used to improve the service and the overall user experience. Send comments to [email protected] or use live chat to get a quick reply. Thanks for helping us make the site better for Canadian players.